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Limited Manufacturer's Warranty
COMPULAN CENTER warrants our products, other than the hard drives, as stated below.
(a) Conditions of COMPULAN CENTER . Limited Warranty
COMPULAN CENTER Products are warranted to be free of defects in parts and workmanship at the time of purchase by the original owner. COMPULAN CENTER will not be liable for any breach arising out of any modification or attempted modification by distributors, dealers or end users. If this product is found to be defective, COMPULAN CENTER will repair the product at no charge to the original owner for a period of one year for cameras and monitors, and two years for DVR’s. COMPULAN CENTER will provide labor for the repair or replacement of parts for the product for one year (cameras and monitors) or two years (DVR’s) subject to the following conditions:
Owner must provide verification of the date of purchase when requesting Limited Warranty Service (Dated Sales Receipt Required).
All repairs must be performed at a COMPULAN CENTER authorized Service Facility. All products to be serviced must be shipped to COMPULAN CENTER freight prepaid. COMPULAN CENTER will pay for return shipping to locations in the 48 contiguous United States of America only. Products shipped outside of the 48 contiguous states or outside the continental USA will be charged return shipping. The CompuLan Center reserves the right to substitute factory refurbished parts and/or factory refurbished product to finalize repairs, if needed.
Step-by-step Procedures for end users to obtain Warranty services
1) Trouble shoot the problem by carefully checking the instruction manual before submitting the unit for repair.
2) If there is a defect in material or workmanship, schedule service within 30 days with Compulan for an RMA (Return Merchandise Authorization) number and the location of the nearest authorized service center. To contact technical support call (972) 247-1203 or (800) 379-7226.
3) Arrange for delivery of the product to the authorized service center. Products must be insured and securely packed, preferably in the original shipping carton. A letter explaining the defect and a copy of the bill of sale or other proof of purchase must be enclosed with a complete return street address and a daytime telephone number. P.O. Addresses will not be accepted. The RMA (Return Merchandise Authorization) number should also be indicated on your documents. Charges for transportation and insurance must be prepaid by the end user.
(b) This limited warranty provided COMPULAN CENTER does not cover:
Products which have been subject to abuse, accident, alteration, modification, tampering, negligence, misuse, lack of reasonable care or if repaired or serviced by any other than a service facility authorized by COMPULAN CENTER , or if the model or serial number has been altered, tampered with, defaced or removed.
Initial installation and installation and removal for repair.
Damage that occurs in shipment, due to act of God, and any cosmetic damage;
THE DURATION OF ANY IMPLIED WARRANTIES, INCLUDING THE IMPLIED WARRANTY OF MERCHANTABILITY, IS LIMITED TO THE DURATION OF THE EXPRESS WARRANTY HEREIN. NO PERSON, AGENT, ALTEX ELECTRONICS, DEALER, SERVICE FACILITY, OR COMPANY IS AUTHORIZED TO CHANGE, MODIFY, OR AMEND THE TERMS OF THIS LIMITED WARRANTY IN ANY MANNER OR FASHION WHATSOEVER. EXCEPT AND TO THE EXTENT PROVIDED IN THIS LIMITED WARRANTY, COMPULAN CENTER INC. MAKES NO EXPRESS WARRANTY REGARDING THIS COMPULAN CENTER INC. PRODUCT, FURTHER, ALL IMPLIED WARRANTIES RELATING TO ANY PORTION OF THIS PRODUCT, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO ONE YEAR FOR LABOR AND PARTS, THEN DURATION OF THE APPLICABLE EXPRESS WARRANTY CONTAINED ABOVE. COMPULAN CENTER INC. SHALL NOT BE LIABLE TO THE PURCHASER FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES OR LOSS OF PROFIT OR PRODUCT RESULTING FROM ANY DEFECT OR MALFUNCTION OR FAILURE OF THIS COMPULAN CENTER INC. PRODUCT. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LAST, OR EXCLUSION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH MAY VARY FROM STATE TO STATE.
(c) Returns and Repairs Returns
All merchandise returned for any reason must have an RMA (Return Merchandise Authorization) number. Contact the COMPULAN CENTER Customer Service at 1-(972)-247-1203 for an RMA number. Out of warranty products should be accompanied by a written purchase order.
All products returned must have the RMA number plainly marked on the outside of the carton, otherwise it will be returned to the sender unopened.
All Product returned to COMPULAN CENTER must be freight prepaid.
Products returned for service under warranty are returned to the sender freight prepaid via regular FED-EX. If faster shipping service is requested, the sender will be accountable for all costs of the expedited shipping service requested. Expedited shipping must be approved with a written purchase order. PCs, and Card buyers must be shipped to COMPULAN CENTER via Fed-Ex Overnight.
No merchandise can be returned for credit (valued at the most current price) over 15 days. RAM and computer parts cannot be returned for credit. Each return is considered on a case-by-case basis depending on date of purchase and the warranty coverage.
Restock fees for product returned within 15 Days = 20% of purchase price
Spare units, if needed, are the responsibility of the distributors, dealers or end users.